Pela's Screen Protection Guarantee
Screen Protection & Repair Guarantee
We believe that most phones don’t have a need to survive being dropped from a helicopter or run over by a tank and therefore don’t require excess plastic material protection.
Our cases and screen protectors were designed to provide "maximum reasonable" protection so as to keep our environmental footprint as small as possible.
We stand behind our products so we’ve decided to offer a screen repair guarantee to our customers effective May 1, 2018.
To qualify for our Screen Protection Guarantee the following conditions must apply:
- Have purchased a Pela Case after April 1, 2018.
- Have purchased and applied our Canopy Liquid Screen Protector after Jan 1, 2019. Note - For any customer ordering after Jan 1, 2019 you need to have also purchased our screen protector to qualify for the repair guarantee.
- Be a confirmed Pela Case Purchaser by one of the following:
- You must have purchased your Pela case from pelacase.com.
- Have purchased a Pela Case via another retailer and provide a valid receipt.
- Your screen must have been unscratched or uncracked prior to purchasing a Pela.
To claim your $500 screen repair, follow the below instructions:
- Email us at firstname.lastname@example.org
- You will be sent a form to complete
- Send us back that form with your receipt of screen repair
- We will refund you up to $500USD
- We will repair 1 screen per device per customer.
- We cover a maximum of $200 USD for a screen repair for customers purchased Canopy Screen Protector prior January 9, 2024.
- $500 USD GUARANTEE OFFER IS IN EFFECT AS OF JAN 9, 2024. THIS OFFER IS NOT RETROACTIVE and is only valid for customers who purchased Canopy Screen Protector on January 9, 2024 and afterwards.
- The Screen Protection Guarantee covers only the front phone screen and no other parts