FAQ


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What are the Pela Cases made of?

The Pela Case is made of Flaxstic®, which is comprised of compostable bioplastic elastomer and flax straw materials. Our material has been tested to be safe and free of phthalates, BPA, cadmium and lead and is verified to meet child safety standards in the U.S., Canada, Europe, Australia and New Zealand. Our base material meets U.S. (ASTM D6400-04) and E.U. (EN 13432) standards for composting in an industrial composting facility and has a lower carbon footprint and lower greenhouse gas emissions than traditional plastic. It can also be left to biodegrade in a home composting environment.

Terratek® Flex GDH-B1 is 35% biobased, which means it is made up of 35% biobased content by weight. The ASTM Standard D6866 defines biobased as new carbon (carbon from renewable resources like plants). We add up to 10% flax shive to the TerraTek Flex GDH-B1 to create Flaxstic®, which increases the overall biobased content by weight to 45%. The remaining 55% of our current Flaxstic® formulation is comprised of non renewable resources.

Our ultimate goal is to continue to work with the best bioplastic companies to advance the bioplastic and biopolymer science to get to 100% biobased content. We are not there yet, but we will keep trying and we believe 45% biobased is better than none. #BelieveInBetter

Why do we use flax straw materials?

The oil seed flax straw materials we use have unique properties that help to improve bonding and shock absorption. The flax straw material also helps us to increase the amount of biobased content and it provides a cool and unique appearance, which helps to spread awareness about sustainable bioplastics.

We also like that by using flax straw we help provide farmers an opportunity to sell their flax straw, rather than burn it.

Is the Pela Case an ‘impact’ case?

The flax straw materials we use have natural shock absorbing qualities that will allow the Pela Case to function just as well, if not better, than similar soft cases made out of conventional plastic. The Pela Case is not designed to survive major abuse; however, it is perfect for protecting your smartphone from scratches, and everyday wear and tear and the average drop or fumble.

Will the Pela Case biodegrade when I am using it?

The Pela Case will biodegrade in an industrial compost facility or in a backyard composter, but not in your pocket. We have not had a Pela Case begin to biodegrade outside of a composting environment. But if your case does begin to break down within one year of purchase, please let us know and we will happily send you a new Pela Case free of charge.

How long will it take the Pela Case to biodegrade in back yard compost?

This answer depends on the quality of the compost environment, which can vary greatly. So, the best range we can provide is that it will take 6 months to 2 or 3 years to biodegrade in backyard compost environment.

What non-profit organizations do you donate to?

Our Pela team is passionate about clean water and clean ocean initiatives like Water.org and Surfrider Foundation just to name a few. We would love to keep donating to different environmental organizations every year and hope to do so with the help of your Pela purchase! Thank you so much for your support and helping us Pay It Forward.

General

How did you choose the name Pela™?

The name Pela™ is based on the spanish word pelar which loosely translate to the verb peel.

The idea is that the apple peel protects the apple fruit, then it naturally biodegrades and becomes compost at the end of its life, like how the Pela Case protects the Apple iPhone and biodegrades at the end of its life.

Our goal was to mimic nature and creating a protective, natural ‘peel’ for the iPhone.

How do I become a Pela™ retailer?

Thank you for your interest in Pela™! Please visit our Become a Retailer page for more info. We look forward to hearing from you.

Can Pela Case engrave my logo on the case?

Absolutely! We work with companies to customize the Pela Case so you can give them away as a Corporate Gift or promotional item. After all, don’t we all have enough pens and coffee mugs? Click here for more information on custom Pela Cases.

How many generations of iPhones do your cases fit?

The new iPhone 6 Pela Case also fits the iPhone 6s, iPhone 7, and iPhone 8.

We have Plus cases that fit the iPhone 6 Plus, 6S Plus, 7 Plus, and 8 Plus as well.

Our SE case also fits older models: the 5 and 5S!

Another way to reduce waste if you choose to upgrade your phone.

Where are Pela Cases made?

Pela Cases are designed and manufactured in Saskatoon, Saskatchewan. Proudly Canadian!

Refunds and Exchanges

Can I return my Pela Case?

Yes. If you are not satisfied with your Pela Case, or your case has any defects, please email us at hello@pelacase.com within 30 days of purchase and we will happily refund your purchase. Read more about our happiness guarantee here.

Customer is responsible for costs of postage as our free shipping does not cover exchanges or returns.

Can I exchange my Pela Case for a different colour or size?

Yes. Please email us at hello@pelacase.com within 30 days of purchase and we would be happy to exchange your Pela Case. Read more about our happiness guarantee here.

Customer is responsible for costs of postage as our free shipping does not cover exchanges or returns.

Shipping

How much does shipping cost?

We are happy to offer our customers free standard shipping worldwide as a thank you for supporting Pela™ and eco-friendly products.